Samsung is confident that the new Galaxy Z Flip 5 and Galaxy Z Fold 5 will be able to achieve incredible results in the market

This was a great week for Samsung fans. The company unveiled new foldable phones at the Unpacked event on July 26. This was Samsung’s first Unpacked event in Seoul, South Korea, and I was particularly excited to attend the event on the company’s home turf. It was an incredible experience with the highlight most definitely being the new devices that it has unveiled.

Samsung is confident that the new Galaxy Z Flip 5 and Galaxy Z Fold 5 will be able to achieve incredible results in the market. The company expects to sell 50% more units than it did last year. It also believes that the Galaxy Z Flip 5 is going to attract the majority of the sales. This has already been the case with previous iterations. I feel that the Galaxy Z Flip 5 is just going to extend this gap even further.

I’ve been the biggest supporter of Samsung’s foldable phones ever since the original Galaxy Fold was released in 2019. I’ve owned every one of them since then. They have remained my daily drivers. Even though Samsung has released very capable Galaxy S flagships during the same period, I’ve only ever used Galaxy Z Fold models after the first one came out.

I felt that these devices ticked all of the boxes for me. They had a big display which made it easier for me to keep up with my work while on the road. Later models had S Pen support and that was really a blessing in disguise. The cameras were good enough, the performance was always top-notch, and Samsung eventually improved the durability as well.

The clamshell Galaxy Z Flip models have always received their due appreciation from me but I never felt the need to give up my trusty Galaxy Z Folds for them. All of the people around me who have been using them for years sing their praises nonstop but they never felt quite appealing to me, until now.

Samsung’s latest clamshell, the Galaxy Z Flip 5, has made me entertain the idea of switching over for the first time. There are a couple of reasons why. Firstly, the Galaxy Z Fold 5 doesn’t bring many significant changes. Sure, it gets a new chipset, but you also get the same chipset with the Galaxy Z Flip 5. There’s a new hinge that eliminates the panel gap, and guess what, the Flip 5 has that also. Beyond that, there’s not much to write home about, as far as the larger model is concerned.

On the other hand, the Galaxy Z Flip 5 has really come into its own this year. Even though the other changes are similarly limited, the larger cover display not only makes the device more useful when it’s folded, but it has also considerably elevated its look, particularly when you buy the matte finish versions exclusive to Samsung.com.

The earlier iterations didn’t appeal to me the way the Galaxy Z Flip 5 does. It largely because of the new cover display because now I can get more done without having to fold the device every single time and also because it’s a change that entices me more. The Galaxy Z Fold 5 doesn’t excite me in the same way and thus provides me with little incentive to switch.

Let me get this point across rather simply taking the example of Barbie and Oppenheimer, two movies that everyone seems to be talking about these days. Even though the Galaxy Z Flip’s colorful, upbeat, and youthful vibe is as odds with the rather sombre, mature, and business-like vibe of the Galaxy Z Fold, which I always felt was more aligned with my disposition, a great balance has been struck this year with the Galaxy Z Flip 5 which provides the best of both worlds in a sense.

As a loyal Samsung fan, I look forward to products from the company that excite me, encourage me to look beyond my comfort zone, and deliver an exceptional user experience. I feel that the Galaxy Z Flip 5 is going to do well on all of those accounts. That’s why I’m going to make the switch over to the clamshell and pick up the Galaxy Z Flip 5.

If you’d like to buy one of Samsung’s new foldables, here’s how you can save $50 on the Galaxy Z Flip 5 and Fold 5 instantly. Pre-orders are open now with August 11 confirmed as the release date.

For More Information Go On This Link & Watch This video

Google has launched a new Adds Customer Support Feature Google Merchant Center

Google has launched a new customer support feature on the Merchant Center. The new tool enables retailers to input their customer support information and returns policy.

Providing customer service information helps brands to build trust with shoppers, increasing the chances of them becoming loyal customers. 

Merchant Center is then able to share these details with shoppers without them ever having to leave the program.

Why do we care? Consumers often feel frustrated and dissatisfied when they can’t easily access customer support and returns-related information while shopping online. Giving them the ability to quickly and easily search for these details within Merchant Center can improve the user experience and help build trust. The more shoppers trust a brand, the more likely it is they will buy and become loyal customers.

Setting up customer support information. Here’s how Google said retailers can add their customer support information:

1. Log into the Merchant Center.

2. Once on the Home page, navigate to the Add customer support info card.

3. Select Add info.

4. Input the following customer support information:

1. Customer service telephone number

2. Customer service email address

3. Customer service web page URL (i.e. link to a customer service form)

4. Select the “Live chat support available” toggle if your business supports this

5. Select the “Chat bot support available” toggle if your business supports this

6. After providing the relevant information, select your preferred contact method.

5. Once these steps are complete, scroll down to the bottom of the page and click  ‘Sa

What has Google said? Google explained the importance of providing customer service information via a statement issued on Merchant Center:

• "Customer service is important for your business and your customers because it allows you to help customers solve any issues with your product or service.

• "It also helps you build trust with your customers. So it’s important that your customers know how they can reach you for support."

Deep dive. Read Google's Merchant Center customer support guide for more information.

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